7-Day Free Trial - No Payment Required
Try Koala Data Explorer completely FREE for 7 days - no credit card required, no payment upfront. Cancel anytime during the trial period with zero charges.How Our Risk-Free Trial Works
Days 1-7: Completely Free
- Full access to all premium features
- No payment - trial starts immediately
- Cancel anytime - no questions asked, no charges
- Keep all data you’ve exported during trial
- Automatic billing only starts after day 7 if you don’t cancel
After Trial: 30-Day Technical Issues Refund
- If you continue past the 7-day trial and experience technical issues
- Full refund available up to 30 days from first payment
- Must provide technical details:
- VS Code version
- Operating system
- Error messages or screenshots
- We’ll work to resolve issues before processing refund
- Full refund if we cannot resolve the problem
Subscription Cancellation
- Cancel anytime to stop future billing
- Access continues until current billing period ends
- No refunds for unused portion of current period
- Reactivate anytime to restore full access
Refund Limitations
- After 30 days from first payment: No refunds available
- Trial period abuse: Repeated trial signups may be blocked
- Excessive usage: Refunds may be declined for accounts that have processed extraordinary amounts of data
- Violation of terms: No refunds for accounts terminated for misuse
How to Request a Refund
During Trial Period (Days 1-7)
Cancel anytime with zero charges:- Via LemonSqueezy customer portal (easiest)
- Submit a ticket through our support portal
- Email: support@btsscorp.com
- No order number needed - just your email address
After Trial Period
Submit a ticket through our support portal or email support@btsscorp.com. Include the following information:- Order number (from your purchase email)
- Email address used for purchase
- Technical issue details (VS Code version, OS, error messages)
- Steps you’ve tried to resolve the issue
Processing Time
- Trial cancellation: Immediate (no payment to refund)
- Technical refund review: 1-2 business days
- Refund processing: 2-3 business days
- Refund appears: 3-5 business days (depending on payment method)
License Deactivation
- License automatically deactivated upon refund or trial end
- Extension returns to free mode (basic features only)
- All saved connections and settings preserved
Payment Methods
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Same card | 3-5 business days |
| PayPal | PayPal account | 1-2 business days |
| Apple Pay | Original method | 3-7 business days |
| Google Pay | Original method | 3-7 business days |
Customer Support
Before Requesting a Refund
We’d love to help resolve any issues you’re experiencing:- Support Portal: Submit a ticket
- Email: support@btsscorp.com (alternative contact)
- Response Time: 24-48 hours
- Documentation: Help Center
Common Issues We Can Resolve
- License activation problems
- Connection configuration
- Oracle Fusion compatibility
- VS Code integration issues
- Performance optimization
- Feature usage questions
Data Privacy
When you request a refund:- All personal data deleted from our systems
- License key immediately deactivated
- Subscription cancelled in LemonSqueezy
- No further billing
- Local VS Code data remains (your choice to remove)
Common Scenarios
Scenario 1: Not What You Expected
“I tried the extension but it doesn’t meet my needs.”- During 7-day trial: Simply cancel - no charges, no questions asked
- Action: Cancel via LemonSqueezy portal or contact support
Scenario 2: Technical Problems During Trial
“The extension crashes every time I try to connect to Oracle Fusion.”- During trial: We’ll help troubleshoot to ensure you get full trial value
- Action: Contact support immediately with error details
Scenario 3: Technical Problems After Trial
“The extension worked fine during trial but now has issues.”- Within 30 days of first payment: We’ll troubleshoot first, refund if unfixable
- Action: Contact support with detailed error information
Scenario 4: Subscription Management
“I want to pause my subscription for a few months.”- Any time: Cancel subscription, access continues until current period ends
- Action: Visit LemonSqueezy customer portal or contact support
Scenario 5: Forgot to Cancel Trial
“I forgot to cancel and was charged, but I don’t need the extension.”- Within 30 days: Technical issues refund policy applies
- Action: Contact support - we’ll work with you on this
Fair Use Policy
Our trial and refund policy is designed to be fair to all customers. We reserve the right to:- Block repeated trial signups from the same user/organization
- Decline refunds for accounts showing signs of abuse
- Request additional verification for unusual usage patterns
- Permanently ban accounts that abuse our trial or refund system
International Refunds
- All regions supported where LemonSqueezy operates
- Currency: Refunded in original purchase currency
- Taxes: Tax refunds processed according to local regulations
- Bank fees: Not covered by us (rare, usually minimal)
Terms and Conditions
This refund policy is part of our Terms of Service. By purchasing Koala Data Explorer, you agree to these terms.- Policy subject to change with 30-day notice
- Changes don’t affect existing purchases
- Most restrictive policy applies (our policy vs. platform policy)
Our Commitment
At BTSS Corp, we’re committed to:- Risk-free trial - 7 days to evaluate, no payment required
- Transparent pricing - no hidden fees, clear billing
- Fair policies - reasonable and customer-friendly
- Excellent support - we want you to succeed
- Continuous improvement - your feedback makes us better
Quick Contact
Questions about your trial or need to cancel?- Support Portal: Submit a ticket
- Email: support@btsscorp.com
- Response: Within 24-48 hours
- Subject:
- “Cancel Trial” (during trial period)
- “Technical Issue Refund - [Order Number]” (after trial)
Last updated: December 2024
BTSS Corp - Koala Data Explorer Team