License Dashboard
Access your license information through multiple channels:In VS Code Extension
- Open Koala Data Explorer
- Click Settings gear → License Settings
- View current status:
- License status (Active/Inactive/Trial)
- Subscription type
- Renewal date
- Features included
LemonSqueezy Customer Portal
Access your complete subscription details:- Portal: My Orders
- View: Order history, invoices, payment methods
- Manage: Subscription settings, cancellations, updates
Subscription Types
Free Trial
- Duration: 7 days
- Features: Full access to all premium features
- Billing: No payment required
- Cancellation: Cancel anytime with no charges
Monthly Subscription
- Billing: Every 30 days
- Features: All premium features included
- Cancellation: Cancel anytime, access until period ends
- Renewal: Automatic unless cancelled
Annual Subscription
- Billing: Every 12 months
- Features: All premium features included
- Savings: Discounted compared to monthly
- Cancellation: Cancel anytime, access until period ends
Managing Your Subscription
Updating Payment Method
Via LemonSqueezy Portal:- Visit customer portal
- Log in with your purchase email
- Find your subscription
- Click “Manage Subscription”
- Update payment details
- Save changes
- Credit/Debit cards (Visa, MasterCard, Amex)
- PayPal
- Apple Pay
- Google Pay
Changing Subscription Plan
Upgrade/Downgrade Process:- Contact support for plan changes
- Email: support@btsscorp.com
- Include: Current order number and desired plan
- Processing: Changes take effect next billing cycle
Canceling Subscription
Option 1: LemonSqueezy Portal- Visit customer portal
- Find your subscription
- Click “Cancel Subscription”
- Confirm cancellation
- Access continues until current period ends
- Support Portal: Submit a ticket
- Email: support@btsscorp.com
- Subject: “Cancel Subscription - [Order Number]“
Reactivating Cancelled Subscription
To reactivate after cancellation:- Visit VS Code marketplace
- Start new trial or purchase directly
- Or contact support to restore previous subscription
License Validation
How Validation Works
- Internet required: Initial activation and periodic checks
- Automatic: Validates in background during use
- Frequency: Daily validation when extension is active
- Offline grace: Works offline for limited time
Validation Issues
Common problems and solutions:| Issue | Cause | Solution |
|---|---|---|
| ”License expired” | Subscription ended | Renew subscription or contact support |
| ”Validation failed” | Internet connectivity | Check internet connection and retry |
| ”Invalid license” | Corrupted key | Re-enter license key or contact support |
| ”License in use” | Used on too many devices | Contact support to reset device count |
Billing and Invoices
Accessing Invoices
Via LemonSqueezy:- Visit customer portal
- Find your order
- Download invoice (PDF format)
- View payment history
- VAT included (where applicable)
- Business details can be added to invoices
- Receipt emails sent automatically
- Support available for invoice questions
Payment Failures
If payment fails:- Automatic retry after 3 days
- Email notification sent to registered email
- Grace period of 7 days to update payment
- License deactivated if payment not resolved
- Update payment method in portal
- Contact your bank if card is declined
- Email support if issues persist
Multi-Device Management
License Terms
- Single user: License is for individual use
- Multiple devices: Install on your computers/devices
- No sharing: Cannot share with other users
- Team licenses: Contact sales for team pricing
Device Limits
- Standard license: Up to 5 active devices
- Device reset: Contact support if you need to remove old devices
- New computer: Automatically activates on new installations
Account Security
Protecting Your License
Best practices:- Keep email secure: License tied to purchase email
- Don’t share keys: License keys are personal
- Monitor usage: Check for unauthorized access
- Update passwords: Keep LemonSqueezy account secure
Suspicious Activity
If you suspect unauthorized use:- Contact support immediately
- Change LemonSqueezy password
- Request license reset
- Monitor your account for unusual activity
Enterprise Options
Team Licensing
For organizations needing multiple licenses:- Volume discounts available
- Centralized billing options
- Admin controls for license management
- Contact sales: support@btsscorp.com
Custom Agreements
- Enterprise contracts available
- Custom payment terms
- Dedicated support
- On-premise options (contact for details)
Support and Assistance
License-Related Support
Common requests we help with:- License activation issues
- Payment and billing questions
- Subscription changes
- Device management
- Invoice requests
- Refund processing
Contact Methods
- Support Portal: Submit a ticket
- Email: support@btsscorp.com
- Response Time: 24-48 hours
- Priority: License issues receive high priority
Self-Service Resources
- LemonSqueezy Portal: Manage subscriptions independently
- Documentation: Complete guides and troubleshooting
- FAQs: Common questions answered
- Status checks: Real-time license validation
Frequently Asked Questions
Q: Can I pause my subscription temporarily?
A: No pause option, but you can cancel and reactivate later.Q: What happens to my data if I cancel?
A: Local data remains, but premium features become unavailable.Q: Can I get a prorated refund if I cancel mid-cycle?
A: No prorated refunds, but access continues until period ends.Q: How do I upgrade from monthly to annual?
A: Contact support to switch billing cycles.Q: Can I use my license while traveling?
A: Yes, but periodic internet validation is required.Q: What if my company pays for my license?
A: Company can purchase and assign license to your email.Getting Started
New to license management? Start here:- Check current status in VS Code extension
- Bookmark LemonSqueezy portal
- Set calendar reminder for renewal dates
- Contact support with any questions