Signing in
Sign-in is powered by Auth0. You access Koala through your tenant — enter your tenant slug (for exampleacme), then authenticate. Organizations that use SSO sign in through their own identity provider.
Roles
Each user has a role within a tenant. Roles are cumulative — each includes what the ones below it can do.| Role | Can do |
|---|---|
| Viewer | See dashboards, the explorer, allocation, and chat. |
| Analyst | Everything a Viewer can, plus run ingestion and work with allocation and tagging. |
| Tenant Admin | Full control of the tenant — connections, the AI engine, settings, and managing users and roles. |
Super admins are a BTSS-internal, platform-level role that can see and manage all tenants (and edit the shared service ontology) — how new customer tenancies are provisioned. Regular tenants never see other tenants’ data.
Managing users
Tenant admins add and manage users, and set each user’s role, from the Admin area. A safeguard prevents removing or demoting the last active Tenant Admin, so a tenant can’t be locked out of its own administration.Isolation and governance
- Tenant isolation — data never crosses between tenants; each request is scoped to the caller’s tenant.
- Role-based access — what a user can do follows their role.
- Audit-ready — SSO, isolation, and role-based access make the platform suitable for governed, enterprise use.
Next steps
The AI engine
Configure the model that powers chat and insight explanations.