> ## Documentation Index
> Fetch the complete documentation index at: https://docs.btsscorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Support channels and common questions for ORCA

Need help with ORCA? Reach us through any of these channels, or check the common questions below.

## Support channels

<CardGroup cols={2}>
  <Card title="Submit a ticket" icon="ticket" href="https://btsscorp.freshdesk.com/support/tickets/new">
    Our support portal — the fastest way to get help.
  </Card>

  <Card title="Email us" icon="envelope" href="mailto:support@btsscorp.com">
    [support@btsscorp.com](mailto:support@btsscorp.com)
  </Card>

  <Card title="Website" icon="globe" href="https://www.btsscorp.com">
    btsscorp.com
  </Card>

  <Card title="Contact BTSS" icon="building" href="https://www.btsscorp.com">
    Talk to us about your implementation.
  </Card>
</CardGroup>

## Common questions

The ORCA docs answer many common questions where the feature is explained:

* **Why don't I see any SQL tools?** The connection is REST-only by default — see [Governed REST vs SQL](/orca/connections/governed-rest-vs-sql).
* **Why did ORCA ask permission before answering?** It needed to fall back to direct SQL — see [Governance & autonomy](/orca/agent/governance-and-autonomy).
* **The chat has no skills to reach for.** Skills appear once the connection's REST catalog is discovered — see [Skills](/orca/agent/skills).
* **A discovery chip says `skipped` or `failed`.** Each source has its own conditions — see [Oracle connections](/orca/connections/oracle-connections).
* **The agent, chat, or Propose Mappings are off.** These are the AI layer; add an Anthropic key to switch them on — see [The AI engine](/orca/account/ai-engine).