> ## Documentation Index
> Fetch the complete documentation index at: https://docs.btsscorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Support channels for Koala Data Explorer

Need a hand with Koala Data Explorer? Here's how to reach us.

## Support channels

<CardGroup cols={2}>
  <Card title="Submit a ticket" icon="ticket" href="https://btsscorp.freshdesk.com/support/tickets/new">
    Our support portal — the fastest way to get help.
  </Card>

  <Card title="Email us" icon="envelope" href="mailto:support@btsscorp.com">
    [support@btsscorp.com](mailto:support@btsscorp.com)
  </Card>

  <Card title="License Portal" icon="key" href="https://app.lemonsqueezy.com/my-orders/">
    Manage your license and orders.
  </Card>

  <Card title="Website" icon="globe" href="https://www.btsscorp.com">
    btsscorp.com
  </Card>
</CardGroup>

## Before you reach out

Many issues have a quick fix in the **Common Issues** pages:

<CardGroup cols={2}>
  <Card title="Connection issues" icon="plug-circle-xmark" href="/koala/troubleshooting/connection-issues">
    Can't connect to your Oracle pod.
  </Card>

  <Card title="Query errors" icon="triangle-exclamation" href="/koala/troubleshooting/query-errors">
    Queries fail or return errors.
  </Card>

  <Card title="Performance issues" icon="gauge-high" href="/koala/troubleshooting/performance-issues">
    Slow queries or a sluggish grid.
  </Card>

  <Card title="Deployment issues" icon="rocket" href="/koala/troubleshooting/deployment-issues">
    Auto-deployment isn't working.
  </Card>
</CardGroup>