> ## Documentation Index
> Fetch the complete documentation index at: https://docs.btsscorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> 7-day free trial and refund terms for Koala Data Explorer

## 7-Day Free Trial - No Payment Required

Try Koala Data Explorer completely **FREE for 7 days** - no credit card required, no payment upfront. Cancel anytime during the trial period with zero charges.

## How Our Risk-Free Trial Works

### Days 1-7: Completely Free

* **Full access** to all premium features
* **No payment** - trial starts immediately
* **Cancel anytime** - no questions asked, no charges
* **Keep all data** you've exported during trial
* **Automatic billing** only starts after day 7 if you don't cancel

### After Trial: 30-Day Technical Issues Refund

* If you continue past the 7-day trial and experience technical issues
* **Full refund available** up to 30 days from first payment
* Must provide technical details:
  * VS Code version
  * Operating system
  * Error messages or screenshots
* We'll work to resolve issues before processing refund
* **Full refund** if we cannot resolve the problem

### Subscription Cancellation

* Cancel anytime to stop future billing
* Access continues until current billing period ends
* No refunds for unused portion of current period
* Reactivate anytime to restore full access

## Refund Limitations

* **After 30 days from first payment**: No refunds available
* **Trial period abuse**: Repeated trial signups may be blocked
* **Excessive usage**: Refunds may be declined for accounts that have processed extraordinary amounts of data
* **Violation of terms**: No refunds for accounts terminated for misuse

## How to Request a Refund

### During Trial Period (Days 1-7)

**Cancel anytime with zero charges:**

* Via [LemonSqueezy customer portal](https://app.lemonsqueezy.com/my-orders/) (easiest)
* Submit a ticket through our [support portal](https://btsscorp.freshdesk.com/support/tickets/new)
* Email: [support@btsscorp.com](mailto:support@btsscorp.com)
* No order number needed - just your email address

### After Trial Period

Submit a ticket through our [support portal](https://btsscorp.freshdesk.com/support/tickets/new) or email [support@btsscorp.com](mailto:support@btsscorp.com).

Include the following information:

* **Order number** (from your purchase email)
* **Email address** used for purchase
* **Technical issue details** (VS Code version, OS, error messages)
* **Steps you've tried** to resolve the issue

### Processing Time

* **Trial cancellation**: Immediate (no payment to refund)
* **Technical refund review**: 1-2 business days
* **Refund processing**: 2-3 business days
* **Refund appears**: 3-5 business days (depending on payment method)

### License Deactivation

* License automatically deactivated upon refund or trial end
* Extension returns to free mode (basic features only)
* All saved connections and settings preserved

## Payment Methods

| Payment Method | Refund Method   | Processing Time   |
| -------------- | --------------- | ----------------- |
| Credit Card    | Same card       | 3-5 business days |
| PayPal         | PayPal account  | 1-2 business days |
| Apple Pay      | Original method | 3-7 business days |
| Google Pay     | Original method | 3-7 business days |

## Customer Support

### Before Requesting a Refund

We'd love to help resolve any issues you're experiencing:

* **Support Portal**: [Submit a ticket](https://btsscorp.freshdesk.com/support/tickets/new)
* **Email**: [support@btsscorp.com](mailto:support@btsscorp.com) (alternative contact)
* **Response Time**: 24-48 hours
* **Documentation**: [Help Center](https://docs.btsscorp.com)

### Common Issues We Can Resolve

* License activation problems
* Connection configuration
* Oracle Fusion compatibility
* VS Code integration issues
* Performance optimization
* Feature usage questions

## Data Privacy

When you request a refund:

* All personal data deleted from our systems
* License key immediately deactivated
* Subscription cancelled in LemonSqueezy
* No further billing
* Local VS Code data remains (your choice to remove)

## Common Scenarios

### Scenario 1: Not What You Expected

*"I tried the extension but it doesn't meet my needs."*

* **During 7-day trial**: Simply cancel - no charges, no questions asked
* **Action**: Cancel via [LemonSqueezy portal](https://app.lemonsqueezy.com/my-orders/) or contact support

### Scenario 2: Technical Problems During Trial

*"The extension crashes every time I try to connect to Oracle Fusion."*

* **During trial**: We'll help troubleshoot to ensure you get full trial value
* **Action**: Contact support immediately with error details

### Scenario 3: Technical Problems After Trial

*"The extension worked fine during trial but now has issues."*

* **Within 30 days of first payment**: We'll troubleshoot first, refund if unfixable
* **Action**: Contact support with detailed error information

### Scenario 4: Subscription Management

*"I want to pause my subscription for a few months."*

* **Any time**: Cancel subscription, access continues until current period ends
* **Action**: Visit [LemonSqueezy customer portal](https://app.lemonsqueezy.com/my-orders/) or contact support

### Scenario 5: Forgot to Cancel Trial

*"I forgot to cancel and was charged, but I don't need the extension."*

* **Within 30 days**: Technical issues refund policy applies
* **Action**: Contact support - we'll work with you on this

## Fair Use Policy

Our trial and refund policy is designed to be fair to all customers. We reserve the right to:

* Block repeated trial signups from the same user/organization
* Decline refunds for accounts showing signs of abuse
* Request additional verification for unusual usage patterns
* Permanently ban accounts that abuse our trial or refund system

## International Refunds

* **All regions supported** where LemonSqueezy operates
* **Currency**: Refunded in original purchase currency
* **Taxes**: Tax refunds processed according to local regulations
* **Bank fees**: Not covered by us (rare, usually minimal)

## Terms and Conditions

This refund policy is part of our Terms of Service. By purchasing Koala Data Explorer, you agree to these terms.

* Policy subject to change with 30-day notice
* Changes don't affect existing purchases
* Most restrictive policy applies (our policy vs. platform policy)

## Our Commitment

At BTSS Corp, we're committed to:

* **Risk-free trial** - 7 days to evaluate, no payment required
* **Transparent pricing** - no hidden fees, clear billing
* **Fair policies** - reasonable and customer-friendly
* **Excellent support** - we want you to succeed
* **Continuous improvement** - your feedback makes us better

## Quick Contact

**Questions about your trial or need to cancel?**

* **Support Portal**: [Submit a ticket](https://btsscorp.freshdesk.com/support/tickets/new)
* **Email**: [support@btsscorp.com](mailto:support@btsscorp.com)
* **Response**: Within 24-48 hours
* **Subject**:
  * "Cancel Trial" (during trial period)
  * "Technical Issue Refund - \[Order Number]" (after trial)

**Customer Portal**: [LemonSqueezy Account](https://app.lemonsqueezy.com/my-orders/)

We're here to help make your Oracle Fusion Cloud experience amazing!

***

*Last updated: December 2024*\
*BTSS Corp - Koala Data Explorer Team*