> ## Documentation Index
> Fetch the complete documentation index at: https://docs.btsscorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Support channels and common questions for Koala AI FinOps

Need help with Koala AI FinOps? Reach us through any of these channels, or check the common questions below.

## Support channels

<CardGroup cols={2}>
  <Card title="Submit a ticket" icon="ticket" href="https://btsscorp.freshdesk.com/support/tickets/new">
    Our support portal — the fastest way to get help.
  </Card>

  <Card title="Email us" icon="envelope" href="mailto:support@btsscorp.com">
    [support@btsscorp.com](mailto:support@btsscorp.com)
  </Card>

  <Card title="Website" icon="globe" href="https://www.btsscorp.com">
    btsscorp.com
  </Card>

  <Card title="Contact BTSS" icon="building" href="https://www.btsscorp.com">
    Talk to us about a rollout or a demo.
  </Card>
</CardGroup>

## Common questions

* **My dashboard is empty.** Data appears after a successful ingestion run. Check that a [cloud connection](/finops/connections/connect-clouds) is set up and that a [load](/finops/connections/ingestion) has completed on the **Tasks** page.
* **The numbers don't look right.** Every figure comes from SQL over the ingested data — use the [cost explorer](/finops/explorer) to trace a total back to its line items, and confirm the right date range and filters.
* **Chat says it can't answer.** Ask about cost, usage, services, regions, providers, or time windows. If a question is ambiguous, Koala asks a clarifying question — see [Ask Koala AI](/finops/chat).
* **Spend isn't attributed to an application.** Untagged resources need labels — see [Allocation](/finops/allocation) for how Koala recommends application labels.
* **I can't see another team's data.** That's by design — tenant isolation means each business unit sees only its own data. See [Tenancy & users](/finops/account/tenancy-and-users).